SHIPPING & RETURNS

Shipping Policy

Effective Date: 27/08/2025

At Elite Best Sales, transparency and trust are our priorities. Below you will find all the details regarding order processing, shipping times, costs, and responsibilities. As a consulting company, we are equally committed to ensuring the reliability of our partner suppliers, encompassing aspects such as product quality, logistics efficiency, operational processes, and, above all, the satisfaction of the final importing customer.

1. Order Processing

Orders are processed within 2–4 business days after payment confirmation.
Customers will receive an email confirmation once the order is processed and shipped.
Orders are not processed or shipped on weekends or holidays.

2. Shipping Methods & Delivery Time

We use trusted international carriers for safe delivery.
Estimated delivery times:
- Standard International Shipping: 10–20 business days
- Express Shipping (if available): 5–10 business days
Delivery times are estimates only and may vary depending on the destination, customs inspections, or unforeseen carrier delays.

3. Shipping Fees

Shipping costs are calculated at checkout and displayed before order confirmation.
Free or discounted shipping may be available during special promotions, which will always be clearly communicated.

4. Customs, Duties & Taxes

Customers are responsible for all customs duties, import taxes, or fees imposed by their country.
Elite Best Sales cannot predict or control these charges.

5. Tracking Your Order

Once shipped, customers will receive a tracking number (if available).
Tracking updates may take 48–72 hours to appear after dispatch.

6. Shipping Restrictions

We ship to most international locations. If we are unable to ship to a specific destination, the customer will be notified immediately, and a full refund will be issued if the order cannot be fulfilled.

7. Lost or Damaged Packages

Elite Best Sales is not responsible for packages lost, stolen, or damaged in transit once handed over to the carrier.
In such cases, customers are advised to contact the carrier directly. Our support team may assist with filing claims when possible.

8. Contact Information

For any shipping-related inquiries, please contact us at:
📧 info@elitebestsales.com

Refund Policy

Effective Date: 27/08/2025

At Elite Best Sales, we are committed to providing high-quality products and services. If you experience an issue with your order, please review the refund process below.

1. Damaged Item

We sincerely apologize if you received a damaged or defective product.

Please take clear photographs of both the item and the packaging.
Contact our support team at support@elitebestsales.com and confirm whether you would like a refund or a replacement.
If you choose a replacement: your item will be inspected upon arrival before a new one is shipped.
If you choose a refund: your item will be inspected upon arrival before the refund is processed. Once approved, we will contact you to finalize the refund.

2. Wrong Item Received

We apologize if you received the wrong product.

Please take clear photographs of both the item and the packaging.
Contact our support team and confirm whether you would like a refund or a replacement.
If you choose a replacement: your item will be inspected upon arrival before a new one is shipped.
If you choose a refund: your item will be inspected upon arrival before the refund is processed. Once approved, we will contact you to finalize the refund.

3. Item With Quality Issues

We apologize if you received an item with quality issues.

Please take clear photographs of both the item and the packaging.
Contact our support team and confirm whether you would like a refund or a replacement.
If you choose a replacement: your item will be inspected upon arrival before a new one is shipped.
If you choose a refund: your item will be inspected upon arrival before the refund is processed. Once approved, we will contact you to finalize the refund.

4. Refund Details

Refunds are issued to the original payment method only.
Shipping costs are non-refundable unless the issue is caused by our error.
Refunds may take 5–10 business days to appear, depending on your bank or payment provider.

5. Contact Information

If you have any issues regarding refunds, please contact our customer support team:
📧 info@elitebestsales.com